Responsible company
Moselstudio ApS, Danish company no. 46617762, is responsible for cookies and browser storage on Kundeservice AI’s own websites and portal. A customer embedding the Kundeservice AI widget is responsible for its own website and must describe the widget in its cookie and privacy information.
Questions can be sent to privacy@kundeserviceai.dk.
Necessary cookies
Necessary cookies are used only for the function requested by the user and never for analytics or marketing.
- ✓ sv_session — up to 30 days or until sign-out — a random, server-validated account session; HttpOnly, SameSite=Lax and Secure over HTTPS.
- ✓ sv_workspace — up to 12 months — remembers the selected workspace; membership and access remain server-validated; HttpOnly, SameSite=Lax and Secure over HTTPS.
- ✓ Necessary hosting sign-in and security cookies — for the hosting session — authentication, session protection and abuse prevention.
Browser storage and chat widget
Browser storage keeps a selected chat together and remembers an independent analytics choice.
- ✓ kundeservice_ai_widget_session_[widget-key] in sessionStorage — for the browser tab and no more than 23 hours — contains the widget’s signed session proof and conversation ID; it is not used for cross-site tracking.
- ✓ kundeservice-ai-analytics-consent-v1 in localStorage — until website data is deleted or the choice changes — remembers only granted or denied for analytics.
Optional Google Analytics 4
After analytics consent, public pages load Google Tag Manager container GTM-PLDGQN9J, which delivers Google Analytics 4 using Measurement ID G-PL3387273G. Google Ireland Limited is the provider. Admin, customer portal, API, sign-in, widgets and other protected surfaces are excluded.
Page views are sent without URL parameters. Ad storage, Google Signals and ad personalisation are disabled. Meta Pixel and Hotjar are not active.
- ✓ analytics_storage remains denied until the visitor accepts.
- ✓ After acceptance, Google may process page, device, browser, time and approximate location data.
- ✓ Withdrawal updates Consent Mode and attempts to remove _ga and _ga_ cookies from the domain.
Control of optional technology
Platform functions continue to work when analytics is rejected.
- ✓ Reject is as visible as accept.
- ✓ Purpose, provider, data types and choices are disclosed before activation.
- ✓ Consent can be changed or withdrawn through Cookie choices in the footer.
- ✓ Other optional providers require an updated policy and relevant new consent.
Widget on a customer website
When a visitor opens Kundeservice AI chat, the widget uses necessary sessionStorage to provide the conversation. Its API calls omit browser credentials and it does not set a Kundeservice AI cookie on the customer’s domain.
The customer remains responsible for other tags, pixels and its consent solution, and for describing the chat processing in its privacy notice.
Your choices and browser controls
Contact privacy@kundeserviceai.dk for help or questions about a specific technology.
- ✓ Use Cookie choices in the footer to accept or withdraw GA4 analytics.
- ✓ Sign out to end and revoke the active Kundeservice AI session.
- ✓ Delete cookies and website data in browser settings to remove workspace and analytics choices.
- ✓ Close the browser tab to end the widget sessionStorage.
- ✓ Blocking necessary technologies may stop sign-in, workspace selection or chat from working.