SSvarværk Support
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✦ HELP WHILE THE CUSTOMER IS THERE

Chat that answers quickly and knows when a human should take over

Embed a branded chat on the web and in Shopify. AI uses approved knowledge and live customer data while the team can take over with the full journey visible.

Start free →Explore the interactive demo
Two specialists reviewing AI chat and customer context
24/7reception and triage5customer languages1complete agent handoff
BUILT FOR OPERATIONS

What the team gets every day

01

Branded widget

Adapt colour, tone, greeting, opening hours and consent by company.

02

Live order status

Show order or appointment data only after secure identification.

03

Seamless handoff

The agent receives a summary, sources and attempted actions.

04

Five languages

Detect the customer language and keep it through bot, agent and follow-up.

HOW IT CONNECTS

From signal to safe answer

Every step is measurable, human-reviewable and configurable by company, inbox and language.

  1. 1
    Identify the need

    Collect minimum context and detect language and intent.

  2. 2
    Retrieve safe context

    Verify the customer before personal data or actions are available.

  3. 3
    Resolve or hand off

    Answer with a source or send a compact package to the team.

  4. 4
    Follow up

    Save the conversation and trigger email or task when needed.

CONTROL BEFORE AUTOMATION

AI with explicit boundaries

Svarværk exposes sources, uncertainty and escalation reasons, so the team can increase automation at its own pace.

◎

Identity checks

Personal information requires an approved verification method.

◇

No guessing

Low confidence or missing sources cause handoff, not invention.

✓

Controlled actions

Refund, change and cancellation require explicit rights and policy.

SV-AI · CONTROL TRACE24/7
→CONTEXTBranded widget
✓Identify the need✓Retrieve safe context✦Resolve or hand off
Identity checksPOLICY · OK
MEASURE WHAT MATTERS

One view of quality and impact

0124/7

reception and triage

025

customer languages

031

complete agent handoff

EXPLORE MORE

Build the next layer of customer service

Voice

Voice, email and CRM in one customer history

→Outreach

Follow up before the customer needs to ask

→Integrations

One customer view across CRM, commerce, email and voice

→
FREQUENTLY ASKED QUESTIONS

Practical answers before you begin

Can chat be installed without a developer?

Yes, with a short script or the planned Shopify app; advanced actions require an integration.

Can AI be disabled outside opening hours?

Yes. Choose information-only, message capture, draft or full service by schedule.

Does it learn from agent answers?

Edits become reviewable brand-voice and knowledge proposals with version history.

Ready to bring customer conversations together?

Start with one inbox in draft mode, measure quality and expand from there.

Start a 14-day trial →