Requests Svarværk can understand
- ✓ Where is my order?
- ✓ Returns, exchanges and refunds
- ✓ Stock and product questions
- ✓ Payment, discounts and invoices
← All industriesAI CUSTOMER SERVICE FOR
Ecommerce & online stores
Automate order status, delivery, returns and product questions with live commerce data.
Start with your first inbox →
Data the answer can be grounded in
- ↗ Shopify, WooCommerce or another commerce platform
- ↗ Carrier tracking and delivery events
- ↗ PIM, inventory and approved product data
- ↗ Return, pricing and delivery policies
WORKFLOW
How Svarværk works in practice
Every request is matched with customer history, live system data, approved knowledge and industry policies.
- 01
Understand intent, language, risk and customer value
- 02
Retrieve only required live context from CRM, commerce or operations
- 03
Auto-answer, prepare a draft or escalate with a clear explanation
ILLUSTRATIVE WORKFLOW · NOT A CUSTOMER REFERENCE
A realistic workflow in practice
Illustrative case: A customer asks about a delayed parcel. Svarværk matches the email with the order and tracking, explains the latest event and sends an approved standard answer. If the parcel appears lost, it prepares a data-backed draft for an agent instead.
PILOT MEASURE
Measure impact before increasing automation
Connect existing systems through OAuth, Shopify, API or signed webhooks.
- ↗ Median first-response time
- ↗ Resolved without reopening
- ↗ Edit and override rate
- ↗ Answers with an approved source
Give customers an answer — not a wait.
Start with one mailbox and expand to more companies, channels and markets.
Start a 14-day trial →