Email support
Technical questions, Shopify installation, subscriptions and errors with traceable follow-up.
Email support →✦ HUMAN HELP, SELF-SERVICE AND TRACEABLE FOLLOW-UP
Help for Svarværk Support and the Shopify app
Get help with setup, inboxes, AI policies, Shopify, billing and integrations. Write from the email connected to your workspace so we can help without asking for credentials.
CHOOSE THE RIGHT ENTRY POINT
Help before, during and after setup
From your workspace
Sign in, select the correct company and keep the case context together.
Open workspace →Before you buy
Review channels, data sources, security, Shopify and the right automation level.
Book a product demo →Privacy and data
Access, deletion, DPA and other questions about processing customer data.
View privacy →FASTER TROUBLESHOOTING
Send context — never secrets
We need to identify the workspace and event, but support must never receive API keys, passwords or complete payment-card data.
- 1Identify the company or store→
Include the workspace name and the store's myshopify.com domain for app-related cases.
- 2Describe the expected outcome→
Tell us what you did, what happened, when it happened and whether it is repeatable.
- 3Attach safe evidence→
Share a screenshot or error text after removing personal data, tokens and credentials.
- 4Keep one thread✓
Retain the case number and reply in the same email thread so history and decisions remain traceable.
SHOPIFY MERCHANT SUPPORT
One support entry point for the entire app lifecycle
We help with installation, the theme app embed, order and customer context, billing, uninstall and privacy requests. The app must never require you to share a Shopify password.
Installation and access
OAuth installation, approved scopes, reinstall and selecting the right workspace.
Storefront chat
Enable the theme app embed, placement, branding and safe handoff to a human.
Subscription and invoice
Plan, Shopify Billing status, trial, plan changes and charge documentation.
Data and uninstall
Export, deletion, retention and what happens when the app is removed from the store.
FREQUENT SUPPORT QUESTIONS
Practical answers
Which email should I write from?+
Use an email that belongs to the relevant workspace. This lets us verify access without asking for credentials.
Can you see all data in my Shopify store?+
No. The app should request only approved scopes needed for support context. Access is permission-controlled and logged.
How do I report a critical service issue?+
Email support@kundeserviceai.dk with subject 'Critical service', the workspace, time and impact. Do not put secrets or personal data in the subject.
How do I delete or export data?+
Start the request from the workspace email. We verify identity and scope before the export or deletion is completed and recorded.
Need help now?
Send the workspace or store domain, a short event timeline and the safe error code.
Email support →