One intelligent inbox
Separate companies and mailboxes with a unified customer and call timeline.
AI-FIRST · EU-FIRST · BUILT IN DENMARK
Customer service that resolves more every single day.
Kundeservice AI unifies every customer conversation and approved source. AI answers, prepares a draft or escalates according to your rules — and learns safely from agent edits.
✦ AI · 94%EMAILVOICECRMSHOPIFY
One platform for email, chat, voice, SMS, Shopify and every CRM.
THE PRODUCT IN 25 SECONDS
See the complete customer view.
Mathias walks through AI, channels, companies and control in English.
Mathias · Eleven Multilingual v2 · ENAI SUPPORT OPERATING SYSTEM
From first message to measured improvement
AI in three modes
Send directly, save as a draft or require human approval by topic.
Learns from edits
Brand voice, prompts and knowledge improve through evals, approval gates and rollback.
Open integration hub
OAuth for major systems and signed APIs/webhooks for everything else.
✦ KUNDESERVICE AI
AI that knows the answer — and its limits.
The AI agent works from approved sources, live customer data and your policies. Every answer shows confidence, sources and actions so the team understands why.
- ✓
Answers directlywhen a known question has high confidence
- ✓
Prepares the agentwith summary, intent, sentiment and the next best action
- ✓
Escalates intelligentlywhen uncertain, sensitive or requested by the customer
- ✓
Acts with controlsends and writes activities back under your policy
✦KUNDESERVICE AISV-1048 · live trace
AI · 94%01
Answers directlywhen a known question has high confidence
✓02
Prepares the agentwith summary, intent, sentiment and the next best action
✓03
Escalates intelligentlywhen uncertain, sensitive or requested by the customer
✓04
Acts with controlsends and writes activities back under your policy
→✦AIObserveProposeEvaluateApprove and release
+8,4%better resolution rate28proposals for review0changes without a gate
CONTROLLED LEARNING LOOP
Every conversation makes the next one better.
Kundeservice AI finds patterns in edits, escalations and customer feedback. Improvements are tested and documented before they can go live.
- 1
Observemeasure answers, outcomes and edits
- 2
Proposefind knowledge gaps and repeated patterns
- 3
Evaluatetest quality, bias, safety and impact
- 4
Approve and releasewith an audit trail and rollback
OPEN FROM DAY ONE
Works with what you have — and what comes next.
Direct OAuth connections for major systems and a universal CRM bridge for everything else. No data lock-in and no mandatory suite.
Explore the integration hub →Kundeservice AIUniversal customer graph
HSHubSpot
SFSalesforce
DYDynamics
SHShopify
PDPipedrive
SOSuperOffice
ECe-conomic
APIREST / Webhook
↔
Two-way bridgecontact changes in, support and call activity out
◇OAuth 2.0scoped access and automatic token rotation
⌁Webhooksreal-time data without unnecessary polling
⬡Versioned event APIbuild custom connectors on a documented contract
ONE CONNECTED AI ECOSYSTEM
We automate more than the inbox.
Combine Kundeservice AI with our AI calling and organic visibility platforms — each with a clear role and one shared direction.
AI VOICE · CHAT · OUTREACH
Meet the customer before the inbox does.
AI Kald answers and qualifies calls, books appointments and passes the full conversation context into customer service.
Voice agent · booking · call dataExplore AI Kald↗
AI SEO · GEO · ORGANIC GROWTH
Be found — including in AI answers.
Organisk SEO brings technical SEO, content, topic clusters and GEO into an ongoing system for measurable visibility.
SEO · GEO · content intelligenceExplore Organisk SEO↗INDUSTRY WORKFLOWS
Designed around your industry's workflow
See how requests, live data, policies and automation become one practical support flow.
Explore every industry solution →
EC
Ecommerce & online stores
Automate order status, delivery, returns and product questions with live commerce data.
→
RE
Retail
Unify stores, inventory, loyalty and conversations in one intelligent inbox.
→
SA
SaaS & software
Resolve onboarding, product questions, incidents and billing with account context.
→
PR
Professional services
Prioritise requests by client, agreement, case and deadline.
→
RE
Real estate & property
Route tenant, buyer and maintenance requests to the right property and owner.
→
LO
Logistics & transport
Give proactive answers about shipments, exceptions, documents and delivery windows.
→
TR
Travel & hospitality
Handle bookings, changes and guest questions across languages and channels.
→
ED
Education & training
Answer admissions, access, schedules and course administration from approved knowledge.
→
FI
Financial services & insurance
Automate low-risk questions and escalate regulated or sensitive topics.
→
EN
Energy & utilities
Explain usage, bills, moving and service status with live customer data.
→
HE
Healthcare & clinics
Handle bookings, practical patient questions and safe routing without automating clinical judgement.
→
AU
Automotive & mobility
Unify workshop bookings, service history, vehicle data and mobility questions in one controlled flow.
→
TE
Telecommunications & connectivity
Explain service status, plans, installation and troubleshooting with live network and customer context.
→
CO
Construction & trades
Coordinate quotes, appointments, changes and field service across customers, office and site teams.
→
RE
Restaurants & food delivery
Handle reservations, allergens, order status and delivery issues across customer channels.
→
PU
Public services, associations & nonprofits
Speed up citizen, member and volunteer enquiries with clear permissions and human control.
→SHOPIFY APP READY
Ready for a companion Shopify app
Connect store, order data and customer history to the same workspace through Shopify OAuth, embedded admin and subscription billing.
Shopify storeOAuth →Kundeservice AI workspace→Orders + support
SECURITY AND GOVERNANCE
Trust is not a setting. It is the architecture.
Designed for European operations with clear roles, traceable AI and data minimisation by default.
EU-first dataregional controls, deletion periods and processor oversight
Complete audit trailsee what people, AI and integrations did
AI guardrailsconfidence limits, sources, approvals and rollback
Least privilegeroles, scoped OAuth, SSO readiness and encrypted tokens
SIMPLE PRICING · MEASURABLE VALUE
Start small. Scale on results.
Prices exclude VAT. Track AI use live and set a monthly spending limit.
Start
3 users · 500 AI answers
799DKK/ mo.
Start free →- ✓3 users
- ✓2 channels
- ✓500 AI answers
- ✓1 CRM connection
- ✓Help centre
Growth
10 users · 2,500 AI answers
1,999DKK/ mo.
Start free →- ✓10 users
- ✓All channels
- ✓2,500 AI answers
- ✓Unlimited CRM connections
- ✓Automations and API
Scale
30 users · 10,000 AI answers
4,999DKK/ mo.
Start free →- ✓30 users
- ✓10,000 AI answers
- ✓SSO and roles
- ✓SLA and audit trail
- ✓Guided onboarding
Monthly or annual billing · invoices by email and in the product · no lock-in
FAQ · LLM READY
Clear answers for people and AI search
Can agents review every AI answer?+
Yes. Copilot saves drafts, Hybrid can auto-send low-risk topics, and Autopilot follows your confidence, risk and approval rules.
Can we manage multiple companies and mailboxes?+
Yes. Each company is an isolated workspace and every address has its own inbox, OAuth connection and sync status.
Will it work with our CRM?+
Yes. Major CRMs use direct OAuth, while the universal bridge connects other systems through versioned APIs and signed webhooks.
Give customers an answer — not a wait.
Start with one mailbox and expand to more companies, channels and markets.
Start a 14-day trial →