Requests Svarværk can understand
- ✓ Quote and site visit
- ✓ Appointment, arrival and schedule
- ✓ Change, materials and documentation
- ✓ Fault report and service visit
← All industriesAI CUSTOMER SERVICE FOR
Construction & trades
Coordinate quotes, appointments, changes and field service across customers, office and site teams.
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Data the answer can be grounded in
- ↗ CRM, quote and customer job
- ↗ Project or field-service system
- ↗ Calendar, route and worker status
- ↗ Drawings, documents and approved terms
WORKFLOW
How Svarværk works in practice
Every request is matched with customer history, live system data, approved knowledge and industry policies.
- 01
Understand intent, language, risk and customer value
- 02
Retrieve only required live context from CRM, commerce or operations
- 03
Auto-answer, prepare a draft or escalate with a clear explanation
ILLUSTRATIVE WORKFLOW · NOT A CUSTOMER REFERENCE
A realistic workflow in practice
Illustrative case: A customer asks when the installer will arrive. Svarværk finds the job, agreed window and latest field status and provides an update. A delay without a new time automatically creates a draft and alert for the scheduler.
PILOT MEASURE
Measure impact before increasing automation
Connect existing systems through OAuth, Shopify, API or signed webhooks.
- ↗ Median first-response time
- ↗ Resolved without reopening
- ↗ Edit and override rate
- ↗ Answers with an approved source
Give customers an answer — not a wait.
Start with one mailbox and expand to more companies, channels and markets.
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